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Service Level Agreement (SLA)
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Case Management
Configuration
Service Level Agreement (SLA)
Service Level Agreement (SLA)
Setting
SLA Name
*
Type SLA Name.
Days Calculation
*
All Days
Business Days
Type Days Calculation.
Response Target
*
Hours
Days
Type Response Target.
Restart SLA timer each time the request/action is
Updated
Escalate SLA timer exceeding
Days
Hours
Type Days Calculation.
To
Type Days Calculation.
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SLA
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Review Title
Type Review Title.
Review Description
*
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Update Staff ID
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Staff ID
Type Staff ID.
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